Play Safe, Play Smart

99cat Responsible Gaming — Your Wellbeing Comes First

Gambling at 99cat should always be an enjoyable form of entertainment. We provide every tool you need to stay in control — for Bangladesh players aged 21 and above only.

Our Commitment to Responsible Gaming

At 99cat, responsible gaming is not an afterthought — it is a core part of how we operate. We believe that gambling should be a fun, controlled activity, and we are committed to giving every player on our Bangladesh platform the information, tools, and support they need to make informed decisions about their play. Gambling should never be seen as a way to make money, solve financial problems, or escape personal difficulties.

We have put in place a comprehensive suite of responsible gaming features that players can activate directly through their 99cat account. These tools are designed to empower you to set boundaries on your own terms — whether that means capping your daily deposit, scheduling a short break, or stepping away from the platform entirely for a defined period. No questions asked, no delays applied. Your wellbeing is the priority.

✅ If you ever feel that your gambling is getting out of control, please use our responsible gaming tools immediately or contact our support team at [email protected]. Email displayed as plain text only. Help is always available — you are never alone.

Age Restriction: 21+ Only

21+

The 99cat platform is strictly for adults aged 21 and above. Players must be at least 21 years old to register, deposit, and play any game or betting market on our platform. This is a firm, non-negotiable requirement.

When you register an account with 99cat, you confirm that you are aged 21 or above and that gambling is legal in your jurisdiction. 99cat reserves the right to request age verification documentation at any time. Any account found to belong to a person under the age of 21 will be immediately suspended, all associated funds will be withheld pending investigation, and the matter may be referred to relevant authorities.

We also urge all adult players to ensure that minors in their household cannot access their 99cat account. Keep your login credentials private, log out of your account when not in use on shared devices, and consider using device-level parental controls to prevent underage access to gambling platforms. The responsibility for preventing underage gambling extends to all adults in a household.

Responsible Gaming Tools Available at 99cat

99cat provides a full set of player-controlled responsible gaming tools. All tools are accessible through your account settings and take effect immediately once activated. Contact support if you need assistance setting any limit or requesting a self-exclusion.

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Deposit Limits
Set daily, weekly, or monthly deposit caps in ৳ to keep your spending within a budget you are comfortable with
⏱️
Session Time Limits
Cap the amount of time you spend on the platform in a single session with automatic logout when your limit is reached
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Self-Exclusion
Permanently or temporarily exclude yourself from the 99cat platform — from 1 month up to permanent. This cannot be reversed during the exclusion period
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Time-Out / Cool-Off
Take a short break of 24 hours, 48 hours, or 7 days without closing your account permanently — your balance is safely held
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Loss Limits
Set a maximum loss threshold per day, week, or month so that once reached, no further bets can be placed until the period resets
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Reality Check Alerts
Receive on-screen reminders at intervals you choose (e.g. every 30 or 60 minutes) showing how long you have been playing and how much you have spent

How to Activate Your Responsible Gaming Settings

  1. 1
    Log In to Your Account
    Access your 99cat account using your registered mobile number and password. If you have trouble logging in, contact support immediately.
  2. 2
    Navigate to Account Settings
    Open the account menu and select the Responsible Gaming section. All available tools are listed there with clear activation controls.
  3. 3
    Choose and Set Your Limit
    Select the tool you want — deposit limit, time-out, self-exclusion, or loss limit — and enter your preferred value or duration. Changes take effect immediately.
  4. 4
    Contact Support If Needed
    If you cannot access your account settings or need help applying a self-exclusion urgently, email our support team at [email protected]. Your request will be processed as a priority — email displayed as plain text only.

Recognising the Signs of Problem Gambling

Problem gambling can develop gradually and affect anyone. It is important to recognise the early warning signs so that you or someone you care about can get help before the situation becomes serious. Be honest with yourself — if any of the following signs sound familiar, please reach out for support:

  • ⚠️ Spending more money on gambling than you can afford, or chasing losses in an attempt to win back what was lost.
  • ⚠️ Borrowing money from family, friends, or financial services in order to fund gambling activity.
  • ⚠️ Neglecting work, family responsibilities, or personal health because of time spent gambling.
  • ⚠️ Feeling restless, anxious, or irritable when not gambling, or when attempting to reduce how much you gamble.
  • ⚠️ Lying to friends or family about how much time or money you are spending on gambling.
  • ⚠️ Gambling to escape problems, relieve stress, or manage feelings of depression, loneliness, or boredom.
🚨 If you recognise two or more of these signs in yourself or someone close to you, we strongly encourage you to use the 99cat self-exclusion tool immediately and to seek professional support. Gambling problems are treatable — seeking help is a sign of strength, not weakness.

Tips for Playing Responsibly

  • Always decide on a budget before you start playing and never exceed it, regardless of whether you are winning or losing.
  • Treat gambling purely as entertainment — never as an income source, investment, or financial safety net.
  • Take regular breaks during gaming sessions. Step away from the screen, stretch, and give yourself time to assess how you are feeling.
  • Never gamble when you are feeling upset, stressed, tired, or under the influence of alcohol or substances. Emotional states impair decision-making.
  • Use the reality check feature to remind yourself how long you have been playing and how much you have wagered in a single session.
  • Balance your gambling activity with other hobbies and social activities. A well-rounded lifestyle reduces the risk of gambling becoming problematic.
  • If you need to stop but find it difficult to do so on your own, activate the self-exclusion tool in your account settings or contact 99cat support for immediate assistance.

Protecting Young People from Gambling

99cat takes the protection of young people from gambling seriously. All players are required to be aged 21 or above, and we apply age verification checks as part of the account registration and KYC process. If we suspect that a player may be underage at any point, the account will be suspended immediately and full verification will be required before any activity can resume.

If you share a device with younger family members in Dhaka, Chittagong, Sylhet, or anywhere else in Bangladesh, we strongly recommend enabling device-level parental controls and ensuring your 99cat account is always logged out when not in use. Never share your account credentials with anyone. Parents and guardians bear a shared responsibility for keeping gambling platforms out of reach of minors under their care.

Get Support — We Are Here to Help

If you are concerned about your own gambling behaviour or that of someone you know, do not wait — reach out to the 99cat support team directly. Our team is trained to handle responsible gaming concerns with sensitivity, confidentiality, and urgency. We can help you activate any self-restriction tool immediately, arrange a cooling-off period, or process a self-exclusion request on your behalf.

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Contact Our Support Team
Our support team is available around the clock to help with responsible gaming requests. All communications are handled with full confidentiality. Response times are typically under 2 hours.
🕐 99cat support is available 24/7, every day of the year including Eid, Pohela Boishakh, and all public holidays. If you need urgent help with a self-exclusion or deposit limit, email us and we will act immediately — your request is always our top priority.
Play Responsibly, Enjoy the Game
Have questions about responsible gaming at 99cat? Visit our FAQ for quick answers, or learn more about who we are on the About Us page.
Visit FAQ About 99cat
21+This platform is strictly for adults aged 21 and above. Please gamble responsibly.